Fursuit Payment Policy

Payment for individual fursuit pieces (paws, feet, tails, etc.) is due immediately. Work will NOT begin until payment is received in full. For orders over $200, a 30% deposit is due in order to begin work. This deposit is non-refundable and will be used to purchase materials for your commission. The remaining 70% must be paid in full one week before the estimated completion date. Photos of your commission in its final stages can be provided for approval prior to you sending the rest of your payment, otherwise, photos will be provided after project completion for approval prior to mailing. You are more than welcome to pay the full balance upfront or prior to the commission's completion date in order to assure that the commission will be paid for on time. Commissions will NOT be mailed until payment is received in full.

Once a design for your fursuit is decided upon, we will NOT accept revisions/changes after supplies have been ordered and work has begun. Concept art is highly recommended to assure that the commissioner and the artist agree on what the product will look like. It is the commissioner's responsibility to make alterations or pay for design changes should he or she desire them once the commission has either been completed, or work has begun.

If you need something made quickly, please contact us as soon as possible. Rush orders are subject to rush fees that will vary based on the item that is to be made and the time in which we are allotted. Also note that we may not have all the materials needed to make your commission, so ordering them will need to be calculated into the time we are given. Any overnight shipping fees will also need to be covered by you and vary based on the items shipped.

Warranty and Repairs Policy

Any fursuit pieces that are purchased from SavageTurtleStudios come with a 60 day warranty. If anything tears or breaks off of your commission, you are welcome to contact us and mail it back (at your expense) and we will repair it for free. Any alterations that you need must be reported to us within 10 days of arrival. Any alterations for pre-made, non-commissioned items are subject to additional fees.

This warranty is void if damages are due to negligence or modifications made by you, the buyer. After your warranty has expired, it will be your responsibility to fix any damages that occur with your commission, or you may contact us to inquire about paid repair work.

This warranty also applies to premade, non-commissioned costume pieces that are bought from SavageTurtleStudios. Minor alterations may be made to premade items that are purchased, though an additional charge will be applied to the total for the item.

We do not offer refunds, returns, or exchanges once a commission is completed, approved, and mailed off.